fjhewu@163.com     +86-0595-86160058

Our Service Commitment

Nuclear Five Valve is committed to providing customers with an efficient, reliable, and traceable after-sales service system. We solemnly promise:

  • 24/7 rapid response service
  • Global customer centers with localized on-site support
  • Standardized service procedures with complete record archiving
  • Professional engineering team and ongoing technical training
  • One-year factory warranty and lifetime maintenance support
Professional engineering team providing technical support

Service Process

Diagram of standardized service process

We follow a six-step standardized service process to ensure every service is traceable and verifiable:

  1. Submit Service Request – Submit your needs through multiple channels; the system automatically generates a service ticket
  2. Remote Diagnosis – Our technical team conducts preliminary analysis and provides immediate solutions
  3. Solution Confirmation – Communicate with the customer to confirm the service plan and schedule
  4. On-Site Handling – Engineers provide on-site service and deliver a detailed report
  5. Customer Acceptance – Confirm the issue is resolved and sign the service form
  6. Follow-Up Tracking – Regular follow-ups to ensure equipment is operating normally

Service Items

Remote Technical Support Service

Remote Technical Support

Through encrypted channels, we provide remote diagnostics, log analysis, and parameter optimization to quickly identify issues and deliver solutions—minimizing downtime.

On-Site Service

On-Site Service

Professional engineers handle complex failures, replace components, and perform equipment commissioning on-site, delivering detailed service reports to ensure business continuity.

Customer Training

Customer Training

We offer modular training on installation, operation standards, and troubleshooting to enhance customer self-maintenance capabilities and reduce operational costs.

Frequently Asked Questions

How do I submit a service request?

You can submit a ticket via the online form on our official service center, call our national hotline at 13959775928, or email fjhewu@163.com. Please include the product serial number and a description of the issue for faster processing.

Is remote support secure?

Our remote connections grant engineers temporary access only, and all operations are fully auditable. You may terminate the session at any time to ensure data security.

What is the warranty period?

The standard warranty period is 12 months for regular products and 6 months for custom-made items. Extended warranties and annual service packages are available based on contract terms.

Do you offer multilingual support?

Our international service team supports communication in Chinese, English, Russian, and Japanese to ensure a seamless experience for global customers.